Privacy Policy

Last Updated November 2025

Welcome to Halal Tourism South Africa (“we,” “us,” “our,” or “Halal Tourism”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website www.halaltourism.co.za
(“Website”), make enquiries, book tours or use any of our services.

1. Who we are

We are a travel management company specialising in halal-friendly travel experiences. Our registered office is 5th Floor Towers South, Corner Heerengracht Street & Hertzog Boulevard, Foreshore, Cape Town, Western Cape, South Africa. Contact us at info@halaltourism.co.za
or +27 21 200-7200.

2. What personal information we collect

We may collect and process the following types of personal information:

• Contact information: name, email address, telephone number, postal address.
• Travel and tour booking information: tour preferences, destination, number of travellers, passport/visa details (where necessary), payment information.
• Website usage data: IP address, browser type, device information, pages visited, referral source, cookies and similar technologies.
• Other information: any special requests, dietary or religious requirements, feedback you provide, and any other information you voluntarily submit.

3. Purposes for which we use your personal information

• We collect your personal information for the following purposes:
• To respond to your enquiries, provide quotes and manage your bookings for tours and travel-related services.
• To deliver the services you request (booking flights, accommodations, transfers, visas, etc.).
• To communicate with you regarding your booking or travel experiences (such as confirmations, changes, customer service).
• To personalise your experience and recommend relevant tours, offers or travel opportunities.
• To administer and improve our Website and services (for example analysing usage data, improving our offerings).
• To comply with legal and regulatory obligations (including immigration/visa checks, anti-money-laundering requirements, or other travel industry obligations).

4. Lawful basis for processing (South Africa)

In South Africa, we process your personal information in compliance with POPIA. We rely on the following lawful grounds:

• Your consent, where you have agreed to us processing your information for a specific purpose.
• Performance of a contract – processing is necessary to provide you with the tour/travel services you requested.
• Compliance with a legal obligation.
• Our legitimate interests, provided your rights and freedoms are not overridden (for example improving our service, communications, marketing).

5. Cookies and tracking technologies

Our Website uses cookies, web beacons and similar tracking technologies to collect usage data when you visit. Cookies help us to recognise your browser, remember your preferences and tailor our Website. You may disable or delete cookies by adjusting your browser settings; however, this may affect your use of the Website.

6. Disclosure of your information

We may share your personal information with trusted third-parties for the purposes described above, including:

• Travel service providers (hotels, airlines, transfer companies, visa agencies) to fulfil your booking.
• Payment processors to handle transactions securely.
• Legal or regulatory authorities if required by law.
• Service providers who support our business operations (IT hosting, analytics/sub-contractors) under confidentiality obligations.

We will not sell your personal information to third parties for marketing purposes.

7. International transfers

If we transfer your personal information outside South Africa, we will ensure that it is subject to adequate safeguards and that the recipients comply with data-protection standards at least equivalent to POPIA’s requirements.

8. Security and data retention

We maintain appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction or damage. We will retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, or to resolve disputes. When no longer required, we will securely destroy or anonymise your personal information.

9. Your rights

Under POPIA and other applicable law, you have the right to:

• Request access to your personal information that we hold.
• Request correction or update of your personal information if it is inaccurate or incomplete.
• Object to or restrict our processing of your personal information in certain circumstances.
• Ask us to delete your personal information (subject to legal or contractual obligations).
• Withdraw consent where we rely on it (without affecting processing already completed).
• Lodge a complaint with the relevant data-protection authority if you believe your rights have been infringed.

10. Children’s data

Our services are intended for adult travellers. If you are under 18, please obtain your parent’s or guardian’s consent before providing us with personal information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new version on our Website with a revised “Last updated” date. Please check this page periodically.

12. Contact us

If you have any questions, complaints or requests regarding this Privacy Policy or our data-processing practices, please contact:

Halal Tourism South Africa
Email: info@halaltourism.co.za
Phone: +27 21 200-7200
Address: 5th Floor Towers South, Corner Heerengracht & Hertzog Boulevard, Foreshore, Cape Town, Western Cape, South Africa.

Thank you for trusting Halal Tourism South Africa with your travel arrangements. We value your privacy and are committed to protecting your personal information.